Privacy & Cookies

Who We Are

Channel Engineering Limited is responsible for the personal information described here. Our registered office is 55 Stanhope Road, Dover, Kent, CT16 2PR, and our company number is 06735989. Contact info@channel-engineering.co.uk or 01304 333306 about your information.

Enquiries

We use the contact details and description you provide to respond, discuss your requirements and prepare quotations. The form asks for your name, email address and a description of the work. Phone number, town or postcode and type of work are optional. Please avoid including sensitive personal information.

Where you ask us about work for yourself, this processing helps us take steps towards a contract at your request. For other business enquiries, our legitimate interest is answering relevant questions and arranging our services. You are not obliged to use the form; you can call or email instead.

Service Providers

IONOS hosts this website, processes form submissions and sends enquiry emails to our business inbox in Google Workspace. The form does not maintain a separate database of enquiries. Information may also be available to people who support these services on our behalf.

Google may process information internationally. Its Workspace data processing terms explain its transfer safeguards, including contractual protections. Contact us if you would like information about the safeguards applicable to your enquiry.

Website Security & Cookies

Hosting security and access logs may include your IP address, requested pages, browser information and the time of a request. We use these records in our legitimate interest of keeping the website reliable and preventing misuse.

The contact page uses an essential session cookie, __Host-ce_enquiry, to protect form submissions. It contains a random identifier, not your enquiry. It is a browser-session cookie; the form token expires after one hour. You can disable cookies in your browser and contact us by phone or email instead.

The form also uses a keyed code derived from your IP address to limit repeated submissions. It checks attempts within the preceding hour without storing your message in that security record. Expired security records are removed during housekeeping. This website has no advertising or analytics cookies.

Keeping Information

We keep enquiry correspondence for as long as needed to answer your request, handle follow-up and maintain relevant business records. We consider whether an enquiry remains active, whether it leads to work, and any contractual, accounting or legal requirements. Security records are kept only as needed to investigate faults or misuse and maintain the service. Contact us for information about a particular record.

Your Rights

Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use or receive a portable copy. Contact us using the details above.

You can object to processing based on our legitimate interests. We will consider your request and explain any reason we need to continue using the information.

You can also complain to the Information Commissioner’s Office, the UK data protection regulator. We do not use enquiry information to make automated decisions with legal or similarly significant effects.

Last updated: 26 October 2026.